In rare cases, products to get damaged in transit by our couriers. If this occurs, in order for us to raise a claim with our parcel carriers, please ensure that you notify us within 3 days of receipt. Acceptable timescales vary depending on the type of product orders, but as a general rule, you are covered for 12 months on electrical items, and 30 days on everything else.If your claim is outside of these timescales, then we will assist you to the best of our ability, however please accept that there are limitations to what we can accept. Return costs are the buyers responsibility and products must be in their original packaging. Please respond to any calling cards that are left by our couriers. In the unlikely event that we make a human error, and send you the wrong items/incorrect quantity, we will rectify the situation ASAP. You're always in safe hands.
Support for when you need it. We hope you don't need to contact our support, but if something isn't right, our friendly support will quickly get it sorted. The item "Large Cast Iron Chimenea Chiminea Chimnea Steel Garden Patio Heater Fire Pit NEW" is in sale since Thursday, August 13, 2015. This item is in the category "Garden & Patio\Outdoor Heating, Cooking & Eating\Fire Pits".The seller is "onlineretailers" and is located in Hereford. This item can be shipped to United Kingdom.